Executive Summary
BCX, a South African ICT provider, faced delays caused by manual, paper-based signing processes. To address this, the organisation launched BCX Signatures – an on-premise digital signature platform integrated with Salesforce and its Contract Management System (RealContract).
Since launch, over 5,000 documents have been signed digitally, and contract turnaround time has been reduced to approximately a quarter of its original timeframe.
The Challenge
BCX relied on manual signing processes that required documents to be:
- Printed
- Signed
- Scanned
- Couriered or hand-delivered
This slowed contract finalisation and affected the quote-to-cash process. The organisation also required a secure signing solution suitable for clients in regulated industries such as banking.
The Solution
In 2019, BCX launched BCX Signatures, a digital signing platform that is:
- Hosted on-premise
- Integrated into Salesforce
- Integrated into BCX’s Contract Management System (RealContract)
The system uses Class 3 Digital Signatures for high-risk documents and provides encryption, authentication, and non-repudiation.
The document also states that the platform ensures documents remain within the country’s borders.
The Results
According to the case study:
- Over 5,000 documents have been signed digitally.
- The contract signature process has been shortened to a quarter of the original turnaround time.
The case study further notes:
- Reduced printing, scanning, and manual handling
- Full traceability for governance and dispute resolution
- Improved compliance through integrity and authentication
- Alignment with local and international standards
Conclusion
BCX Signatures supports digital document execution across departments and clients. The case study highlights improvements in turnaround time, traceability, compliance, and operational efficiency.
If your organisation is reviewing its contract signing process, let’s explore how digital signatures can support compliance, traceability, and improved turnaround times. Contact us today.